All orders placed before 2:00 PM EST Monday-Friday will be shipped the same
day. If you order after 2:00 PM Friday, or on Saturday, Sunday, or a
Holiday, your order will ship the following business day.
Free Standard Shipping on All Orders Over $50
All orders over $50 receive free UPS Ground shipping to the United States. Orders under $50 are shipped via UPS Ground for $4.95 unless an expedited shipping method is chosen.
Shipping Methods
All packages are shipped via UPS. Delivery methods include UPS Ground, UPS 2nd Day Air, and UPS Next Day Air.
International Orders
Travel Products is pleased to offer International Shipping to Canada
and select International countries! Packages using Express Mail
International may arrive in as little as 5-7 business days and are
insured against lost or damage at no additional cost. International
shipping fees are non-refundable. Packages using Priority Mail
International may arrive in as little as 1-2 weeks. Neither shipping
method is guaranteed and Travel Products is not responsible for packages
that take longer than expected to arrive.
All customs fees and duties are the responsibility of the customer.
You may be subject to import duties and taxes, which are levied once the
package reaches your country. Travel Products has no control over
customs duties, import fees, and cannot predict their cost. Customs
policies vary widely from country to country;
you should contact your local customs office for further
information. At times, custom policies may also delay the
delivery of your package. To provide safety and security for all online
shoppers, international customers may be asked to fax a copy of their
photo identification and both sides of their credit card before their
order is processed.
Military Addresses
We love shipping to our Military friends! Unfortunately, we cannot
guarantee delivery time to military addresses. It takes 1-3 days for
Priority Mail to arrive at the primary military post office, and 2-9
days for First Class Mail. From there, the package is under the control
of the military mail system. Your order should arrive in about the same
amount of time as other packages from the U.S. (in most cases 7-14
days). The actual transit time depends on where you are stationed. If
you have any problems entering your APO/FPO address information please
contact Customer Service by e-mail at
Info@TravelProducts.com, which
will be answered within 24 hours.
Lost Shipments
All shipments will be considered lost if they have neither arrived nor been confirmed delivered after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
Incorrect Addresses
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
Guaranteed Delivery
We guarantee that your package will be delivered to the address you provided to us. If your package is lost and cannot be confirmed delivered by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via UPS Ground.
Conditions:
1. You must allow enough time for the carrier to deliver your package. In the case of the UPS, it can take up to six business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
3. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.
